Microsoft Dynamics CRM Customer Service Training Course
Customer Service Management Training is Designed to enable your customer service and support teams to use Microsoft Dynamics CRM to improve service delivery and increase client retention. Focusing on Dynamics CRM case management module and how these functions are used to track and resolve client issues. Using CRM automation to reduce administration and develop efficient service processes. The Customer service management Training Module includes:
creating customer service cases
Learn how to progress service cases using Business process flows (BPFs)
Manage cases in personalised CRM views
Customising service dashboards and charts
Understanding case queues and case routing
Configure automated service emails
Apply SLA service level agreements and case escalation processes
Manage contracts and renewals
Learn to use CRM dialogs for call scripting
Learn to use Dynamics CRM knowledge base module
Track performance with customer service goals