FieldOne Field Service Management
FieldOne are a dominant service provider of seamless solutions that aid in delivering outstanding customer service, cutting costs and boosting profits. Being a world-class provider of field services, It is now part of the Microsoft Dynamics CRM product range, this allows users to manage every point of communication with their customers whilst managing service agents, ensuring an elevated consumer experience. FieldOne posses industry-leading technologies for businesses to provide better field services. Some of the services include:
- Automated scheduling
- Mobile management
- Inventory organization
- Reduction in follow-up calls
- Word order and workflow administration
- FieldOne is highly configurable to various requirements, no customized coding needed
More than 50% of FieldOne users have expressed their satisfaction with the product, with an estimated 40% of total users rating the service provider 4 out of 5. With the assistance of these capabilities, companies will be able to adjust routing, estimate service delivery times with a smaller window, and engage in providing a highly personal customer service. With the most comprehensive customer service provider in the market, businesses will have what it needs to exceed customer expectations using these intuitive tools.