Parature is a highly successful Self Service platform that is now a member of the Microsoft Dynamics Family to complement the CRM Offering available.
An estimated 40% of 3,000 current users have emphasized their inclination towards self-service, as opposed to human assisted support systems. Gartner predicts that by 2020, customers will control 85% of their service-related interactions with automated systems rather than actual human contact. Parature self-service will provide an optimal means of staying ahead with customer preferences, as demonstrated by these statistics.
The Parature self-service engine caters a customized mobile-responsive support system that allows users to avert large volumes of frequent queries. This portal engages the use of the following services:
· Live Chat options
· Contact to multiple channels
· Extensive information search engine
· Allows for solutions to be provided at first contact
· 24/7 availability of answers to common queries
· Real time updates
By recognizing similar patterns in customers’ questions, the Parature self-service portal proactively brings across a reduction in support volume and grants increased consumer preference before raising the issues to support assisted services. As a result, companies will save time, money, and effort by eliminating repetitive queries.
Licencing Options;
If you would like to know more about implementing Parature Self Service for your organisation Contact CRM Consultants UK for a free consultation.